This agreement regulates the general conditions of purchase of the products offered on this website by LOLALETOST, S.L. (hereinafter, LOLALETOST) with CIF [38847512Y] and registered office at [Polígono Industrial "Els Garrofers Parcela 32, 35, 37, 08340 Vilassar de Mar, Barcelona].
By purchasing any of our products, the CUSTOMER expressly accepts and submits to the following clauses, as well as the conditions of access and use of our portal and its privacy policy, accessible through the "Privacy Policy" link.
The CUSTOMER acknowledges that they have sufficient legal capacity to be bound by a contract.
This contract is permanently accessible in the legal notices on our website.
For any questions or proposals, please contact us by calling (+34) [937540700] or sending an email to [info@lolaletost.com].
PRICES AND TAXES
The CUSTOMER agrees to pay LOLALETOST the amounts specified at the time of the purchase, in accordance with the prices established on the website [www.lolaletost.com] for the selected products.
The products offered on this website include the corresponding Value Added Tax (VAT), which is included in the prices detailed for each product.
The delivery of the items is considered to be located within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the current rate, according to regulations. For shipments to the Canary Islands, Ceuta, Melilla, as well as other countries in the European Union, import duties and/or tariffs may apply, which will be borne by the recipient.
Shipping costs are not included in the product price and will be added at checkout, depending on the destination and the type of shipping selected by the CUSTOMER. The shipping cost will be reflected in the purchase process before making the payment.
PURCHASE PROCEDURE
Orders may only be placed through this website by individuals over 14 years of age and companies.
The website describe all our products individually. To purchase, the CUSTOMER must follow these steps:
Select the product they wish to purchase.
Add it to the Shopping Cart and continue shopping or proceed to checkout.
Verify the order, which will detail the products and their total price.
Indicate the billing and delivery addresses.
Accept the terms and conditions of sale.
Make payment using the available methods.
Once the order is confirmed, the CUSTOMER will receive an email with the confirmation and delivery details.
The CUSTOMER also has the option to create a personal account to facilitate future purchases. Through their account, they can manage their information and modify their details.
AVAILABILITY AND DELIVERY
The products offered by LOLALETOST are subject to availability, as indicated on the website for each item. If a product is unavailable, the CUSTOMER will be informed and offered an alternative product or a refund.
The estimated delivery time is 2 to 4 business days, depending on the destination country. Always subject to product availability in stock.
If the carrier cannot deliver due to the recipient's absence, the CUSTOMER will be contacted directly to arrange a new delivery. In the event of an error in the address provided, the reshipping cost will be borne by the CUSTOMER.
PAYMENT AND PAYMENT METHODS
LOLALETOST accepts the following payment methods:
Credit or Debit Card.
PayPal.
Once payment is made, the CUSTOMER will receive a confirmation email. LOLALETOST does not have access to card details, as all payments are secure.
INVOICES
The CUSTOMER may request a paper invoice along with the product or in PDF format by sending an email to [email]. The invoice will also serve as a warranty document.
WARRANTY
All products are guaranteed by the manufacturer against manufacturing defects for a period of 3 years from purchase. The warranty covers only defective products, not damage caused by improper use. During the warranty period, the CUSTOMER may return the product. product for repair, replacement, or termination of the contract at no additional cost.
RETURNS
Returns or exchanges of defective or incorrect products must be made within 14 calendar days of delivery and must always present the invoice or delivery note. The CUSTOMER must notify the return by sending an email to [email] stating the reasons for the return.
RIGHT OF WITHDRAWAL
The CUSTOMER has the right to withdraw from the contract within 14 calendar days without justification. To exercise this right, they must notify LOLALETOST of their decision by sending an email to [email]. Once notified, the CUSTOMER must return the goods within 14 calendar days.